Terms & Conditions

By placing an order for memorial or keepsake jewellery, you are accepting our terms and conditions and agree to the following:

-We cannot be held liable for items that go missing in the post, we reccomend you return inclusions using Royal Mail 'special delivery' for peace of mind.  Please do not send us ALL you have left of a loved one.

-Sizing of rings, necklaces, bracelets and bangles are entirely your responsibility. Please ensure the correct sizing.  We cannot resize, replace or refund orders due to incorrect sizing.

-Please follow aftercare instructions carefully, we cannot replace or refund jewellery that has been damaged due to lack of care.

-We do not accept returns unless there is a fault with the jewellery, if this is the case please 'contact us' in the first instance to discuss so we can resolve this for you.

-Every piece is unique and colours may vary.

-All jewellery is quality inspected at several stages of the creation process, pieces containing cubic zirconias are more liable to the loss of a stone over time, if you loose a CZ stone within 6 months we will repace the item for you free of charge.  After this time responsibility will be with the client for repair.

-You may cancel your order up to 48hours after purchase, after this time charges will apply.  Orders cannot be refunded once complete. 

-Orders may take 4-6 weeks for completion, from receipt of inclusions.

Meadow & Moon Collective